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> Fetch the complete knowledge base index at: https://faq.rightperson.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How do I follow up on a background check as a customer?



After sending a background check in Right Person, you can easily track its progress, from the invitation to the final report. All follow-up happens in the portal, where you have full visibility of statuses, dates, and completed reports.


## Where can I find the status?

1. Log in to [rightperson.com](https://rightperson.com)  
2. Go to your **team account** via the menu on the right  
3. Click **"Overview"** in the main menu  
4. You’ll now see a table of all ongoing and completed checks  

> Below is an example of the overview page in Right Person, where you can search for candidates and track their status.
> 


![](https://storage.crisp.chat/users/helpdesk/website/-/5/e/8/7/5e8787bd8ceb4800/image_am0v58.png)


From here, you can:

* Search for candidates by name or email  
* Filter by department or status (e.g. “Waiting for candidate”)  
* See which steps have been completed  
* Click on a candidate to view more details  


## What do the statuses mean?

| **Status** | **What it means** |
| ---- |
| **Invitation sent** | The candidate received the email but has not started yet |
| **Waiting for candidate** | The candidate has started but hasn’t completed or given consent |
| **In progress** | The candidate is done — we are verifying the information |
| **Completed** | All checks are completed, and the report is ready |
| **Completed with remark** | The report contains one or more remarks or missing confirmations |
| **Declined by candidate** | The candidate has declined to participate |
| **Cancelled / no response** | The check was stopped due to lack of response |

# How do I send a new check?

If a check has been cancelled or you want to send a new check to the same candidate (e.g. a new round or additional verifications), this can easily be done in the portal.

## Steps

1. Go to **Overview**  
2. Find the candidate and click **Actions**  
3. Select **Send a new check**  
4. Choose the desired package or individual checks  
5. Confirm the submission  

The new invitation is sent immediately. Any previous check remains with its history, and you will see a separate status line for the new one.

> **Note**: New checks are charged in credits as normal, and you will always see the total price in NOK before confirming.  
> If the candidate did not give consent and the check therefore never started, you will not be charged.

## Where can I find the report?

Once a check is completed, you’ll receive an email from Right Person notifying you that the report is ready.

To open the report:

1. Click the **"Go to account"** button in the email  
2. You’ll be taken directly to the candidate in the portal  
3. There, you can view and download the report as a PDF  
4. Additional options are available under the **"Actions"** menu  

You can also access the report directly via **Overview** at [rightperson.com](https://rightperson.com) once logged in.


## Follow-up tips

* You don’t need to send reminders — we follow up automatically  
* Use the status filter in the overview to see what's in progress or completed  
* Reports can easily be downloaded from the platform  



## 🔗 Related articles

* [What happens if the candidate doesn’t respond?  ](https://faq.rightperson.com/en/article/what-happens-if-the-candidate-doesnt-respond-f5u2oi/)
* [What can I check as a customer?  ](https://faq.rightperson.com/en/article/what-can-i-check-1hkrsjp/)
* [How do I order a background check?](https://faq.rightperson.com/en/article/how-do-i-order-a-background-check-1gow9h5/)

## 📩 Need help?

Not sure how to interpret a status or need help with follow-up?  
📩 Send us an email at [support@rightperson.com](mailto:support@rightperson.com) – we’ll be happy to help!